Reviews

We thoroughly enjoyed our stay in this hotel it was just what we needed. The people were very friendly from the moment we stepped through the door.We ate in the hotel both nights and the food was very good.When we stay in Chester again we would definitely look this hotel up.

My husband and I have stayed at this hotel many times, I wouldn't want to stay anywhere else in Chester. This hotel is clean, comfortable and has friendly staff. The food is also lovely - no faults. We will return!

We have stayed here before & because we had such a great break we came back.The staff are very friendly and made us very welcome.The room was lovely & very clean.The food was fabulous.Would recommend this hotel to anyone!!!!

been before and will use again. perfect location, good breakfast, clean rooms, great staff, good value

Lovely clean hotel where the staff are really friendly.Beds were very comfortable, plenty of choice for breakfast. Only a 10 min walk from the beautiful city of chester where there are plenty of eating places.

A most enjoyable two night stay. Very friendly staff and relaxed atmosphere.

We stayed for two nights and we really enjoyed it, our room was lovely, everyone was very friendly and the breakfast was delicious. We were given a map on arrival with lots of useful information on the back, very helpful.We will definitely be staying again.

Great hotel. Very clean. Really nice cooked breakfast, if a little small. Would definitely recommend and stay again

We chose the hotel, because it was right around the corner to my partners daughters new home. Our room was extremly cosy and well decorated. We had a very good time, enjoyed our visit a lot & will definitely choose Brookside hotel again if we will come back.

A really pleasant stay. Nice clean room (although on the small side). Shower room/toilet excellent. Plenty of choice for breakfast with very attentive staff. Extra parking across the road. Bus stop to Chester just outside. Only ten/fifteen minute walk to the City Centre. Good value. Suited our needs perfectly.Would stay again.

This is an older hotel with lots of narrow stairways and long passages.Rooms clean but small. Could use luggage racks.Modern bathroom.Comfortable and inviting common spaces particularly the outside terrace. Staff friendly and helpful with good service.Great breakfast menu.Very different protocol for evening dining service.Meals were fine but ordering in the lounge and waiting for the chef to prepare the meal before moving to the table was unusual for us. Not a problem however.

Room was very clean, comfortable and nicely decorated. Small double room was fine for single occupancy but would have been a tight squeeze for two. Staff all seemed helpful and pleasant. Cooked breakfast was good and on the one occasion I ate in the restaurant the food was also good with prompt service.

we enjoyed our stay at the brookside hotel allstaff where friendly and helpful and the food was very good all round a pleasant stay

I only stayed 1 night at the Brookside Hotel but from my arrival I knew it was going to be good. A very warm welcome from friendly & helpful staff is always a good start. The room was comfortable with a good shower & loads of clean white towels. Lot's of choice for breakfast, tasty, well prepared and presented. The hotel is very good but it is the staff who really make it special. I will be staying at the Brookside Hotel again on my next visit to Chester. Thank you Brookside.

The hotel was very nice the staff were all very helpfull the breakfast were very good only problem we had was the noise from the traffic but that can not be the hotels fault I defiantly would stop agai but ask for any back or side rooms thanks

Very pleasant hotel, clean and friendly with good facilities in just-out-of-town location. Will definately stay here again when next visiting Chester.

A lovely place to stay just 10 minutes walk to the city centre or there is a bus stop across the road with a regular bus service. The bedroom was comfortable and attractive but due to the very hot weather a fan would have been beneficial as passing cars could be a nuisance if the windows were opened.The staff were friendly and helpful, the breakfast was great and we really enjoyed our stay in this charming hotel.

Spent 2 very pleasant nights at the Brookside Hotel, service was excellent in all respects, rooms comfortable, staff very pleasant and attentive. Food superb, an excellent chef. We would definitely recommend this hotel.

A great experience all around. Very welcoming, good secure cycle storage, great room, very nice Bar/Library area. 20 Min stroll in to the centre of Chester.Will stay again when in the area.

Friendly staff, good service, clean rooms - what more do you need of a hotel?

A very clean hotel. Made to feel welcome.

Hotel clean and tidy. Staff friendly and very helpful. The visit was during Easter and the Restaurant was closed on one night and with a limited menu on the other.Although this did not present a problem for ourselves, prior warning of the situation would have been appreciated and the situation could have been difficult for some visitors.

we stayed here for 2 nights on Easter weekend. Lovely accommodation, clean rooms and a superb breakfast. Would like to thank the lovely staff and reception. Would not hesitate staying here again.

Good location. Clean and comfortable hotel. Staff very friendly and helpful.Would stay again.

This hotel was wonderful. I stayed one night visiting the area. The staff were incredibly helpful and attentive, I was supplied with my breakfast quickly, my room was clean and comfy although possibly the edges of the carpet needed doing. When I asked at the desk for help with travel they rang the bus company for me to find times and prices. I had absolutely no complaints. Everyone seemed cheerful and delighted with the service they received. I would certainly recommend this to a friend. My only regret is that I did not get to try out the comfy looking lounge downstairs!

We recently spent four nights at the hotel and were very impressed. The rooms were smallish but well appointed and the breakfasts were second to none. Add to that a very friendly and helpful staff and you will see why we shall be revisiting!

Friendly, welcoming hotel, we had a enjoyable and relaxing one night stay with a clean comfortable room.

Stayed one night with a friend, to enjoy some shopping and chilling time. The hotel was easy to find and we arrived early but our room was ready for us so we were able to book into our room. Ian who was on reception was very helpful and very pleasant.I had booked a twin room, the room was very airy and comfortable. It was also lovely and warm.Which on returning from our afternoon of shopping was lovely as it had rained all afternoon.We did not eat our evening meal in the hotel restaurant but the breakfast was brilliant and freshly cooked to order.Nothing was to much trouble for the staff.We will stay at this hotel again.

Excellent stay!!! Free upgrade aswel, no doubt I will be there for another visit soon. Thanks guys.

Lovely hotel, slightly dated in parts but staff made all the difference nothing too much trouble. Ate there in waving starter very small but food tasty and reasonable price.

Lovely hotel very close to the city centre, rooms nicely decorated and really cosy. The most comfortable bedding ever - just trying to find something similar for my own bed :) friendly and helpful staff and hearty breakfast. All for a reasonable price. Will definitely go back again.

I'm a regular visitor here and have always enjoyed my stay. Staff are friendly and polite and service is great.

we stayed here for 2 nights, it was fantastic.The moment we checked in we were made to feel welcome. Anna was very helpful, and polite, breakfast was amazing all the staff very attentive. will def stay again.

Just had another good weekend in Chester (despite theweather!) and it was made all the better by staying at the Brookside.Easy access from the motorway system, 10 - 15 minute walk into Chester centre, cosy and comfortable room, great breakfasts, friendly, helpful, professional staff.We wouldn't stay anywhere else when visiting Chester.Thank you, Brookside.

I ve never had such a warm and friendly reception at an hotel as the staff at the Brookside Hotel, they treat you like their family!truly amazing and everything was just fab, the food, hospitality, rooms all great.Thank you so much for making our stay at Chester just perfect.Defo coming back!

Lovely comfortable hotel with staff who were welcoming, warm and extremely helpful. Ideally located for city centre and beyond.Room was well presented and of high standard, although Room No.1 might be a little 'cosy' for two people!

This is the third time we've stayed at the Brookside - and the quickest, as we were over from East Anglia for a funeral and were in the area for less than 24 hours! As usual, the staff were friendly and helpful, and the room was comfortable and well-equipped. I only wish we'd been able to stay for dinner again!

lovely hotel ,stayed over for a shopping trip,is within easy walking distance of city centre about 5-10 mins.lovely comfy bed and cot provided for grandson,our room was classed as a small double but was quite spacious all the staff were lovely and really helpful and the breakfast was scrummy would definatley stay again very reasonably priced too.

The Brookside Hotel is a lovely hotel, run by great staff. Richard, Madelaine and Lois made our stay very special and memorable. The customer service is excellent and we were made to feel valued as customers. We ate at the hotel for 2 nights of our 3 night stay and I would highly recommend their restaurant. Sal is a great chef and all the food is of good quality. The hotel has so much character and charm, and is decorated and in keeping with the building, which is great to see. Good quality bedding and towels were provided and the bathrooms are modern, bright and of a good size. Overall, a great place to stay when visiting Chester and it is only a 10 minute walk into the town centre.

I am a regular customer at this hotel, and I am happy to say that the service here is always excellent, exceeds all expectations, and like one of the other customers here at the hotel said, they only employ nice people.

friendly, lovely breakfast, comfortable bed

first time staying at the brookside but can say for sure,that we will be returning.the hotel was very clean,and the staff v polite and could not do enough for you.

Very nice, excellent service

Very nice hotel with nice people. Would recommend

We had a pleasant two day stay at Brookside Hotel. The beds were very comfortable The staff were friendly and helpful. We enjoyed our breakfast both mornings and the roast lamb dinner.If we ever return to Chester I would not hesitate to stay at the Brookside Hotel.

We had a lovely stay at your Hotel. The room exceeded our expectations and the breakfast's were lovely. I especially liked the small seating areas around the bar. Thank you

Will definately stay again. Friendly staff, Quiet. Close to town. Clean. Something diffrent to faceless budget and chain hotels.

I stayed here the night before my wedding and was very appreciative of the lovely staff who were very friendly and helpful.

Our first visit to Brookside hotel but not our last.Very friendly efficient staff, lovely food and very nice room... most impressed with lounges and bar areas too.Recommended!

Staff very efficient & friendly, nothing too much trouble. Good atmosphere making for a pleasant stay.

Lovely hotel and quite room. Very relaxing and such helpful staff. A great choice of options at breakfast.

Hotel is clean, warm and comfortable. staff very pleasant and helpful.

Very friendly and well run establishment. Good room excellent service from the staff and good breakfast.

The hotel offers superb value

Staff were so friendly and catered to any request I had, would recommend this to anyone and I will be staying again.

Excellent and helpful staff.Cracking (good) room.

excellent hotel,friendly peoplea little gem, will stay here again.

A fine and friendly hotel which certainly is to be recommended.

Had a thoroughly enjoyable stay at this hotel.Room was very comfy and the food was excellent.Staff were friendly and very helpful. Would certainly stop here again.Top marks

Our stay with you could not have been better.The room was spotless, the service was great and all the staff we met were friendly.Breakfast was plentiful a dn our evening meal was very good.It made our anniversary weekend very enjoyable.

It is the 1st time we have stayed here but won't be the last.We found all the staff very friendly.Plenty of choice for breakfast and evening meal and even though they were very busy we did not have to wait too long for our order to come.

Stayed at the hotel for one night (Fri 14th).Hotel was easy to find and we were immediately impressed with the friendliness of the gentleman on reception.The hotel was very warming and comfortable looking in the reception area.We were very pleased when we were told our double room had been upgraded to a family room.Thanks for that!!Even though we arrived before check-in starts we only had to wait several minutes for our room to be ready.The room was spacious, clean and comfortable.The hotel itself is in a great location - about an 8 to 10 minute leisurely walk.Breakfast was nice the next morning and there were no problems checking out.I will definitely stay here again and will recommend it to family and friends.

Great hotel friendly staff, very comfortable, nice walk to the town only about ten minutes, will be going again.

Although the hotel was full, the room was quiet and we didn't hear any other guests. The lounge areas are cosy withdaily newspapers and plenty of books to read. The staff were friendly and thoughtful. A relaxing and pleasant stay.

Unassuming hotel on the outside, but the interior was a delight! I had requested a ground floor room, as my wife is unwell and we were accomodated in a lovely, boutique style family room. The staff are very friendly and helpful and many of the other guests had returned for another stay...testimony of a good hotel. The hotel is situated just outside the city walls - only a short walk into the centre. We would definately return to this hotel next time.

We found the Brookside Hotel provided very goodvalue, excellent food and very friendly staff who went out of their way to ensure we had an enjoyable stay. We would certainly intend to return.

Thoroughly enjoyed our few days last week in your beautiful city. Would recommend this hotel to any friends travelling to Chester. Helpful and friendly staff.

Good location for Chester.We had a nice large room.It was very clean and had all conveniences.

would definately recommend to friends and family, and hope to stay again before christmas.

Stayed here for 2 nights with my husband on a family visit in Chester - impressed with the friendly, efficient staff, the well equipped room and fabulous breakfast! We usually stay in the Travel Lodge in Chester but will definitely stay here again - just a short walk into town and a very homely feel!

This was our second visit to thr Brookside Hotel, and as with the first or stay was first class.The staff or both helpful and courteous and the food and service are of the highest order.Chester is a one of our favourite desitination for a short break and if the next time we visit it turns out it will not be possible to stay at the brookside we will be extremely disappointed

We stayed at the Brookside Hotel for 3 nights in June.It was a very pleasant and cozy Hotel with friendly staff, nice furnishings in the reception area, bar and restaurant.The breakfast was varied and was nicely cooked.We stayed in a small double room and although nicely decorated would recommend upgrading to a larger double room.We generally enjoyed our stay sowould return to this Hotel when we are up in Chester next time.

We came to spend my birthday in Chester and had a really nice stay.Did not have breakfast (I wanted to sleep in!) so cannot comment but we really enjoyed the stay, the room was comfortable, great power shower, service was excellent and the bar was well stocked and comfortable and of course I liked the resident cat!Thank you! (I suppose I have had to select mature couple as I am 40!)

Great hotel - near enough to the city to walk in - takes about 10 minutes, but quiet on a night.Cosy room (even in February with minus temperatures outside), comfy bed, flat screen TV, tea and coffee (and hot chocolate!), good en-suite.Staff are helpful and friendly, food was everything we could hope for - and all at a great price.We will be back!

Have stayed here a considerable number of times and have never had any problems. Staff are always helpful, cheerful and attentive. Always relaxing staying just out of the hustle & bustle of the centre.

We found the Hotel very clean warm and comfortable and the staff friendly and helpfull, we had an enjoyable stay the decor was unusual and the hotel had character. The evening meal we had on the Friday night was excellent the Breakfast whilst good could have done with more of a selection of items. we would recommend this Hotel to anyone wishing to stay in Chester.

We liked the location and found all the staff helpful and friendly. If we had any criticism it would be that the car parking was not as plentiful as we had hoped (some fence panels blew over and damaged my car), and we also had several power cuts (lights and wall sockets alternately) on the Sunday AM. That said, we would return and did enjoy our stay very much.

Spent 3 nights at this hotel end of November 2011 and were very satisfied with it. We were upgraded on arrival from a standard double room to a '4 Poster' Room. The rooms were clean, warm and comfortable. The Bathroom was a little small and the wash basin was therefore in the bedroom. Maybe dispense with the bath for this room, replace with a shower cubicle and move the basin into the bathroom.The meals were very good. Breakfast was sufficient (although I do personally like mushrooms with a full English). Evening meals were of a very good quality and reasonably priced.The Staff were friendly, very helpful and attentive. We were made to feel at home from the moment we arrived. Would definitely consider using the facilities of this hotel again

Lovely room, friendly people, good breakfast, clean and comfortable and a short walk into town.

Great hotel, nicely decorated comfortable quiet room, helpful friendly service and good food (evening meal & breakfast).

wow what a hotel.stayed here three nights 16th-19th oct.if you need a hotel in chester,this is the only one you need to book.great staff lovely food,the curry was out of this world.10 minute walk in to city centre,15 to train station fab location.bar prices well priced.i am going to tell all my friends to go here if in chester.a great hotel am going to book up again nextyear.thank you very much for lovely break.brookie the cat made it as well thanks again

This was our first visit to The Brookside for a couple of years but it was great to realise that the welcome and friendly atmosphere is still the same and the rooms just as spacious and comfortable as we remembered. An ideal location for a short walk into the city to settle the excellent breakfast.Great value for money

Overall a comfortable hotel.The staff were friendly and helpful for our one night stay in June.The restaurant food was great and good value. The room was big and nicely decorated. A great accommodation option in Chester.